Reframing Public Services as a Relational Practice
This paper makes the case for reframing public services in Ireland as Relational Public Services (RPS) that take a Human Learning Systems Approach (HLS), which describes a way of organising viable services built around relationships and collective learning, as distinct from transactions, targets and standardised processes. The approach centres on developing an understanding of complexity, raising capability for systems thinking and learning to create the conditions for people to thrive at a personal level and within the wider systems of support. This paper explores the importance of relationships, complexity, and how taking a systemic approach to learning can contribute to understanding how policy-making and practice can work better to serve all the humans in the system.
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